On the 7th of July we had a great session about the Customer journey mapping presented by Tamas Bekasi. This webinar is part of the acceleration programme in which the solutions selected (#GameChangers) for OC#1 are participating.
Customer journey mapping creates a visual representation of what customers go through with a brand or product. Moreover, it helps to understand how customers see the brand, how they interact with the products/ solutions and gain insight into the pain points they are facing that keep them from purchasing. Customer journey mapping ensures addressing the customer experience as smoothly as possible.
Get to understand the customer experience and the types and benefits of the customer journey map by watching this webinar!